By default, Noibu sorts the Session Search table by Friction Factor, a scoring metric that measures the difficulty a user experiences during a session on an eCommerce site. We’ve received feedback that this default sort is inconvenient on domains where sessions with the highest Friction Factor are >90 days old, as old sessions with no videos are sorted to the top of the index.
To address this problem, we’ve modified the default sort logic to consider a new metric: Recent Friction Factor. Much like the Friction Factor sort, Recent Friction Factor sorts the index to display sessions with the highest friction, but it prioritizes issues from the past seven days. This ensures recent sessions appear first, sorted by Friction Factor in descending order, followed by older sessions.
Keep in mind that this is default sort behaviour. At any time you can click the Sort button and choose another sorting method. You can also filter the index by one or more criteria to zero-in on sessions with specific characteristics.