If you have question about Noibu's Jira integration that isn't addressed here, contact Noibu Support for assistance.
- Does the Noibu integration to Jira support integrating into both Service Projects and Software Projects?
- When a ticket is created from Noibu to Jira, where will it appear?
- What information passes from Noibu to Jira when a ticket is created?
Does the Noibu integration to Jira support integrating into both Service Projects and Software Projects?
The type of project shouldn't matter, as both project types use the same API calls. However, keep in mind that the Noibu-Jira integration is unidirectional. Help desk tickets can't stream into Noibu, except to confirm if an issue is Open or Closed.
You can set up multiple projects within Jira to distinguish these streams and manually sync issues to their corresponding project.
When a ticket is created from Noibu to Jira, where will it appear?
Part of setting up the Jira integration in Noibu is selecting a project in which it will appear. New tickets created via Noibu will appear in the appropriate Jira project.
What information passes from Noibu to Jira when a ticket is created?
Noibu passes the issue's description, issue type, open state, closed state, and assignee to the Jira ticket.
The Jira integration is built using a webhook that listens to two events:
- issue_updated
- issue_deleted.
This means that changes to an issue's status in Noibu will reflect in the ticket's status in Jira, and vice versa. Closing or reopening a ticket in Jira will close or reopen the issue in Noibu.