As part of Noibu's ongoing mission to help you assess and prioritize issues efficiently, we've added two new columns to the Issues table: Top Symptoms and Issue Titles.
Session symptoms are expressions of customer frustration, like Rage Clicks, Refreshes, and Form Desertions. Symptoms indicate a customer is having trouble progressing through the funnel journey on an eCommerce site, and the more trouble a customer has, the less likely they are to complete their purchase.
Session symptoms have been a valuable tool for calculating friction in session recordings, but now we’re bringing symptoms a level higher and surfacing them on the Issues table in a new column we’re calling Top Symptoms.
The Top Symptoms column examines all sessions where the issue occurs and surfaces the highest occurring symptoms. Much like the section on the Overview tab, symptom occurrences are compared against a domain average to calculate how often the symptom occurs when the issue is present compared to when it is not present.
The value of Top Symptoms goes beyond assessing friction, and in some cases may point towards an issue’s resolvability. Symptoms like Broken Buttons and Rage Clicks indicate the issue may be visually impactful in session recordings, which might make it easier to reproduce and resolve.
Open AI has proven itself as an invaluable tool in the fight against revenue-impacting issues. AI-generated issue explanations define an issue’s problem, cause, and impact in seconds, while the potential solution proposes a code fix. Now, Noibu is expanding our use of AI beyond the Overview and Technical Details tabs, and into the Issues table itself.
We’ve added a new AI-powered column–Issue title–that summarizes the issue’s cause and impact in a single line. This column is accessible in every view on the Issues table.
To enable AI-generated issue titles on the Issues table, click the icon to open the Column Configure menu, and check the Issue Title box. An issue's title will appear in the table as soon as it is generated. To generate a title, click Generate from the Issues table, or open the issue to trigger the AI analysis.