If you work with a third-party eCommerce platform like Shopify or HyBris, resolving an issue with your platform may be out of your hands. To accommodate this situation, every Issue page includes a button to generate a shareable link.
When an issue appears that can only be solved by your platform provider, include the link in your support ticket. The provider's support team can use the link to access the issue on Noibu and review the Stacktrace, sessions, and other analytics to resolve the issue.
Note: A third party accessing an issue via a shareable link will can only see Pinned Sessions. Be sure to pin any relevant sessions before sharing the link with your provider.
When assessing an issue's priority, evaluate the User Impact, review User Sessions, and examine the Stacktrace.