Noibu’s filters and different uses for them

Browser ID

Browser ID is a unique ID that Noibu assigns to a single user’s browser session. With browser ID, you can search for other sessions that that user has had on your site by identifying them through their browser ID.

 

IP Address

Find sessions that were created by an exact IP address. Additionally, to search for a range of IP addresses you must search by subnet mask. You can also search using search strings. You can typically find an IP address on a customer support platform (eg, Zendesk) or your order logs.

 

Issue ID

Issue IDs are created by Noibu to identify specific errors. The issue ID tool allows you to enter a specific error number for example, error “14”. From there, you will only look at user sessions experiencing error “14”.

 

OS

The OS filter allows you to sort issues by which operating system the customer was using. This is relevant because some issues only occur on or are more common on certain devices. This way, you can isolate users on a particular OS. The different operating systems include: Android, iPhone, Mac OS/iPad and Windows.

 

Browser

The browser filter allows you to sort issues based on which browser the customer was using. Some issues only occur on or are more common on certain browsers so using this filter.The different browsers include: Safari, Chrome, Firefox, Internet Explorer and Edge. 

 

User Clicks

The user clicks filter allows you to see sessions where users interacted or clicked on parts of your site that had text on it. Examples include place order, checkout, add to cart, etc.

 

CSS Class

Find sessions where the page contains CSS classes that the user interacted with. CSS (Cascading Style Sheets) is a formatting language used when building a website that groups different parts of your pages together. An example of this would be when a user interacts with your navigation bar. 

 

Last Repo Step

Allows you to find sessions that ended with an error after the following step in the session. Examples include: place order, checkout, add to cart, etc.

 

URL

Find sessions that contain URLs with the following text. When filtering by URL, you don’t need the full link, you just need a key word from it. Examples are: place-order, checkout, add_to_cart, etc. 

 

Min Page Count

Filter sessions based on the minimum number of pages a user visited during their time on the site. The min page count helps filter out sessions that have less than 3, 5 or 10 page visits.

 

Min Error Count

A good use case for this filter is to only see sessions where a user ran into a JS or HTTP error.

 

Symptoms

Filter by symptoms the user is experiencing. These symptoms include back button, broken button, broken funnel step, contact for help, declined card, multiple payment gateway, rage click, refresh, slow session, etc. 

 

Last Funnel Step

The last funnel step filter allows you to search which step was the user’s last on your site. This can help you identify steps that have been blockers.

 

Contains Funnel Step

Search by each step in the funnel including on site, add to cart, checkout started, place order and checkout completed.

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