The NoibuJS script can pick up Personally Identifiable Information (PII) in two areas of your website: Checkout and User Account. Usually, NoibuJS masks this information, but it may fail if your site is heavily customized. If this problem occurs, add class="noibu-blocked" to any div or label tag that contains data you want to prevent Noibu from collecting.
In the screenshot above, a customer's shipping details are visible on an online store's checkout page. You can block Noibu from collecting this data by adding the "noibu-blocked" blocking element as a class name.
If the div or label tag already has a class element, you can tack noibu-blocked on the end of the string. For example, the new class for the div tag in the screenshot above would read as:
class = “panel panel-cart cart-checkout–address-summary noibu-blocked”
If the div or label tag does not have a class element, add class="noibu-blocked" to the tag.
The screenshot above represents what Noibu sees with the blocking element added. The script can no longer view or access the customer's personal information.
Note: The "noibu-blocked" marker should only be added to elements associated with PII. Adding "noibu-blocked" to unassociated classes will block Noibu from capturing those elements, which may compromise the session video.
Learn more about Noibu's PII Blocking Strategy.