In the user sign up process there is one step which is vitally important for functionality within Noibu. this is the 3rd and final step where the user verifies their email.
It can be easily missed but if you do not verify your email many things in the platform such as Jira may not work.
The email for verification looks something like this:
Once that is complete you should be verified. If you are having any issues please contact email@example.com or your CSM and we can make sure this is working for you.