Noibu sends Checkout Down alerts if it notices your checkout is not working as intended. Noibu has three states for assessing whether a checkout is functioning:
- None: Working as intended. Noibu's algorithm doesn't see a variance from a prior window of time to the current window of time.
- Lower: The checkout is not completely down, but the transaction rate is lower than the previous window of time.
- Down: The transaction rate has fallen to zero. There are no successful checkouts happening.
Every site has a different transaction rate. To keep your alerts focussed, you should set the Minimum Checkout Down Minutes for each domain configured in Noibu. On some online stores, it's unusual to have zero checkouts for a 10 minute span, while on other sites it may be normal to have gaps of 30-45 minutes between transactions. Use your discretion when setting this field.
If there are no checkouts for the time period indicated, Noibu will compare the checkout success rate to the rate at the same time the previous day or week. If the checkout rate during the previous window of time was also zero, Noibu will not send an alert. This ensures Noibu doesn't attribute regular sales fluctuations–like sales dropping off in the middle of the night–to a checkout error.
Noibu has two alerts to inform you of a checkout issue:
- Checkout Down: The checkout is completely down, with no successful checkouts within the user-configured timeframe.
- Checkout Low: The checkout success rate has dropped off by at least 70%.