If you work with a third-party eCommerce platform like Shopify or HyBris, resolving an issue with your platform may be out of your hands. If you identify a third-party issue, you can grant the third-party's support team access to the Issue Details page in Noibu so they can investigate and solve the issue using Noibu's tools. They will not have access to any data or information aside from the issue in question. Follow the steps below to action a third-party error:
- Pin Sessions that showcase the error in action. Once you share the issue with the third-party's support team, they'll have access to all tabs in the Issue Details page, but the Sessions tab will be blank. The third-party can only view sessions that you've pinned.
[issue-pinned-sessions]
- Note: Ensure you pin the event to the correct issue ID.
- Note: Ensure you pin the event to the correct issue ID.
- Generate a Shareable Link.
- Copy and paste the link into a support ticket, and send it to the third-party's support team. This gives the third-party access to the issue and any pinned sessions so they can enact their own investigation.
- Note: If the third-party has questions, feel free to pass the questions along to your Noibu CSM, or email support at support@noibu.com.
Visit our guide to Resolving HTTP Errors.