Noibu users can be granted two different levels of permission within the platform, helping ecommerce companies safely extend platform access to non-technical teams such as customer support, marketing, and CX, without exposing sensitive information such as revenue loss, issue volume, or account configuration settings.

Available permission options for a user include: 

• Full Access: Grants full access to all features, including issues, session replay, performance monitoring, and platform configuration.
• Sessions Only: Grants access to the Sessions and Live View pages only, for selected domains. These users can investigate customer sessions, but they cannot access issues, logs, performance data, or platform settings.

Users with session-only access will be unable to: Access Issues, Logs, Performance, Settings, or the What’s New section of product updates. Enroll to receive notifications from Noibu, including issue alerts, checkout down alerts, or weekly emails Make changes to site or account configuration Access issues linked from the session timeline or the Pinned Pageviews tab. See log details or HTTP payloads from within the session timeline.

 

Setting and Changing User Permissions

To assign session-only access to a new or existing teammate:

1. Go to Settings > Team Management.
2. Click Invite Teammate, or choose an existing teammate.
3. Under Permissions, select Sessions only.
4. Select or deselect the domain(s) this user should have access to.
5. Click Add or Save Details

Important: At least one teammate in Noibu must have All Access permissions. If a user is the only one with full access, they cannot change their own permissions to sessions-only until another user has been granted All Access permissions.