One of Noibu's primary functions is recording session videos. Through a session video, you can watch a customer's journey through your online store and see where an error impeded their progress. A clear session video, coupled with other tools in the Noibu toolbox, can speed up your debugging process. However, some errors cannot be captured in a session video. At Noibu, we define each error by one of two categories:
- Smoking Gun Errors
- Phantom Errors
Smoking Gun Errors
Smoking Gun errors, also known as a Blocking errors, refer to visually obvious errors where you can see the customer struggling in the session video. For example, the video may capture a customer clicking the Add to Cart button several times to no avail.
Phantom errors, also known as a Friction errors, refer to errors without an obvious visual impact in session videos. The root cause of phantom errors are usually backend elements or page load errors that cause the user friction without visible cause. Left unaddressed, phantom errors can drastically impact revenue.
To diagnose and debug a phantom error, open the Developer tab to make use of other tools:
- Review the StackTrace section to see what line(s) of code are throwing the error.
- Review the Browser & OS Impact sections to see which browsers or operating systems are impacted by the error.
- Review the clues in the Insights and Last Reproduction Steps sections.