Noibu has a built-in Jira Integration that creates a direct path between issues in Noibu and tickets in Jira. However, the integration requires a Jira Admin account and an API token that includes permissions to create webhooks. If your Jira account is managed by a parent company, or your company enforces strict Jira permissions, it may not be possible to configure the Jira integration through the standard method.
If this is the case for your company, contact your CSM or email firstname.lastname@example.org to help you manually configure a Noibu webhook to connect issues in your Noibu instance to tickets in a Jira project. We'll respond with a unique URL you can use to create the webhook in your Jira instance.
Please note that you still need a Jira Admin account for this solution to work.
This process is also available in Video format.
- Log into Jira as an Admin, and click the gear icon to open the Settings.
- Select System under the Jira Settings heading.
- Open the WebHooks page. You'll find this option on the sidebar under Advanced.
- Click Create a WebHook. This opens a set of fields to configure the new hook.
- Configure the webhook's basic information.
- Give the webhook a descriptive name. We recommend naming it something like Noibu WebHook.
- Ensure the webhook's default status is Enabled.
- In the URL field, enter the URL sent to you by your Noibu CSM via email.
- Enter a brief description. This should explain the webhook's purpose: to send Noibu updates from Jira.
- Ignore the checkboxes under the Jira Software Related Events heading. Leave this boxes unchecked.
- Under Issue Related Events, check all boxes under the Issue subheading: created, updated, and deleted. This ensures Noibu is contacted every time you create, update, or delete an issue in Jira.
- Scroll past all other headings, and click Create to finalize the webhook.