FAQs

Noibu Basics

• Does Noibu work on multiple domains?
• How often should I check Noibu for new issues?
• How can Noibu support a major site update or migration?
• Does Noibu track iframe data?

Troubleshooting

• Working with Noibu Support: Help Code
• New user can't login to Noibu?
• Does Noibu impact performance?
• Why does Google Lighthouse say Noibu is slowing down my website?
• Does Noibu impact my analytics?
• What happens if Noibu has down time?

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Third Party Platforms

• Why doesn't Noibu track credit cards declined through Salesforce?
• Why is the Jira integration failing?
• How does Apple's privacy update affect session tracking?

Known Issues

• Does Noibu track revenue loss in my local currency?

Security

• What data does Noibu collect and store?

Notifications

• Why haven't I received any 'Issue' alerts?
• What are 'Increased Revenue Loss' alerts?
• What is a 'Closed Fixed Alert'?
• How do 'Checkout Down' alerts work?

Billing

• What are Buffer Sessions?
• What is Flex Usage?