Working with Noibu Support: HelpCode

Did you know that Noibu uses Noibu?

Noibu utilizes its own platform as a support tool to identify and address issues our clients encounter in the console. This enables the Noibu support team to proactively address issues and collaborate with our engineering team without requiring our clients to replicate issues.

If you face any challenges on the Noibu console, simply generate a HelpCode™ and include it in your support ticket for efficient assistance.

To generate a HelpCode™ while working in Noibu, add #HelpCode™ to the end of your URL. This prompts a modal to appear with a unique pin that identifies your session. Copy and paste this HelpCode™ into your support ticket so the Noibu support team can watch your session back and resolve the issue quickly. 

Learn more about Finding a Session with HelpCode™ and Reporting Issues Internally.