Searching Session Recordings by HelpCode
Last updated: September 14, 2026
After a HelpCode™ for a session has been generated, technical teams using Noibu can pull up a shopper's session recording to investigate the problem reported by a customer service agent.
From the Sessions tab, click the Add filter button and search by HelpCode™ to show a session associated with a specific HelpCode™.
You can also filter by multiple HelpCode™ by entering a series of codes separated by commas, or enter * to pull all sessions with HelpCode™.
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