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Deploying Noibu to BigCommerce

  • Updated

BigCommerce customers can easily deploy Noibu's eCommerce error monitoring platform via the BigCommerce App Marketplace. This installation requires no coding or manual script deployment, and can be completed in just a few minutes. Once installation is complete, you’ll have access to Noibu’s error monitoring and session replay—along with BigCommerce event collection, release monitoring, and more.

Note: if you're using a headless BigCommerce implementation, you'll need to deploy Noibu to your storefront and checkout through a two-part process. Learn more here. 

 

 

Installing the Noibu App for BigCommerce

1. Go to Noibu's app listing on the BigCommerce App Marketplace and click 'Get this App' 

 

2. Click 'Log in' to authenticate into your BigCommerce account.

 

3. Once logged in, you'll be directed to the Noibu app installation page within BigCommerce. Click the 'Install' button and confirm that you wish to install the Noibu app.

 

4. A confirmation screen will indicate Noibu has been successfully installed.

 

What happens next: No further action is needed at this point; our team will reach out soon afterwards to help you complete your Noibu configuration and deployment.

 

 

Key functionality for BigCommerce deployments

Viewing BigCommerce events and attributes in session replays

As Noibu collects session recordings from users on your BigCommerce store, it also automatically tracks several relevant BigCommerce events and attributes.

Note: this functionality requires the latest version of the Noibu app. Learn how to update here. 

 

Within the session playback timeline, Noibu will display key BigCommerce events to indicate key shopper interactions – such as viewing a product page, adding/removing items from cart, beginning checkout, and more. This helps you gain deeper context into the customer’s journey across your storefront.

By navigating to the Details tab, you can see Custom Attributes logged specifically from your BigCommerce storefront:

  • cartID
  • checkoutID
  • orderID
  • sessionID

These custom attributes can serve as helpful diagnostic information for customer success teams investigating an issue, or for technical teams looking to reproduce and debug an error. Learn more about session replay in Noibu.

 

Reviewing release events

The Noibu app for BigCommerce also automatically enables release event monitoring in Noibu via the Events page, as well as visual indicators on issue and performance charts. 

Note: this functionality requires the latest version of the Noibu app. Learn how to update here. 

 

Tracking release events can help engineering teams correlate code deployments to changes in issue trends. For example, if a release occurred on January 22, and new issues appeared on January 23, a new team may deduce that the deployment inadvertently introduced new errors to the site. Learn more about release monitoring. 

 

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