Session videos give you a firsthand look into a customer's journey through your online store. By reviewing a session video, you can see everything your customer did, where they encountered errors, and which errors may have prevented them from completing their purchase. The Sessions table tracks each unique user session on your eCommerce site. By default, sessions are organized by Recent Friction Factor. This sorts the list by Friction Factor/FrictionFactorDef while prioritizing sessions from the last seven days.

The Sessions table is useful for matching customer support tickets to session videos. If a customer reports a bug that prevented them from completing a purchase, collect as much information from them as possible, and use those data points to search the sessions table. Once you find the customer's session, you can more easily diagnose the problem, and determine whether it requires debugging work.

Filtering the Sessions Table

Filtering the list of session recordings can help you find a specific user session or a subset of sessions. Clicking the Filters toggle will show the Add Filters button.

Learn more about filtering sessions.

Session Playback

Click a row in the table to play back any session. The panel on the right side shows the session recording, with a playback timeline allowing you to pause, skip ahead, and jump to other pageviews from the same session. Other options allow you make additional details available within the playback timeline. Learn more about Session Playback.