Sessions Highlights are short segments from recorded sessions that show the critical moments of the issue you’re viewing. These replay videos help you find the evidence of an issue's impact by showing you what a customer experienced when it occurred.
A selection of Session Highlights are presented in several places across Noibu, including the issue 'peek view', Issue Overview page, and Performance Monitoring dashboard. In addition, all Session Highlights for a given issue can be found in the Session Highlights tab.
Session Highlights Tab
Within the Issue Details page, the Session Highlights tab provides a curated list all session highlights associated with a specific issue. Click on an entry to watch the session highlights video. Learn more about Session Playback.
Pinning a Session Highlight
Reviewing session highlights is a useful practice when looking for additional context of how an issue impacted users. Pinning a session highlight is a way to clearly signal a link between the issue and its impact to a user. It also ensures this session highlight will be surfaced on the Issue Overview page where it's easy for a product and technical teams to review.
Click through the session timeline and watch the customer's journey. Look for indicators of negative user impact, such as a broken element on the page, or the site failing to respond following a click.
Upon finding a session with clear evidence of user impact, click the Pin icon.
You will be prompted to optionally describe why this session looks important before pinning the session. Click Pin It to pin the session.