Clicking any row in the Pinned Issues, Priority Issues or All Issues tabs will pull up a panel with the key details you need to understand the nature of the problem, frequency of occurrence, and a selection of Session Highlights demonstrating the impact to customers.
Directly from this view you can pin, prioritize, assign and set the status of an issue.
Or, if further details are needed to understand the issue, clicking the “Issue Details” button will take you to a full overview of the individual issue. Learn more about Issue Details here.