After deploying a major update or feature, it's critical to ensure that users are engaging with the updated interface or functionality as intended. Noibu's session replay allows QA teams to validate the effectiveness and usability of new pages or components by watching real user interactions.
By reviewing recent sessions that touch updated URLs, teams can quickly identify any UI/UX issues, regressions, or unexpected behaviour, ensuring that the post-release experience aligns with expectations and doesn't introduce friction.
Workflow
- On the Sessions table, add a date filter to begin at the time of deployment.
- Filter sessions by affected URLs or URL fragments to isolate areas of the site impacted by the release.
- Look for sessions with high Friction Factor. This may suggest a regression or newly introduced issue. Review the Last Funnel Step on sessions with high friction to gauge how often friction prevents a shopper from completing their transaction.
- Review Session Symptoms such as Rage Clicks, Broken Buttons, or Circular Navigation.
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Watch session replays to identify and validate frontend issues. For example, if the session has a Broken Button tag, try to identify the broken element. If the session has a Circular Navigation tag, find the point in the session recording where this behaviour occurs, and try to pinpoint what's causing the confusion.
- If a specific symptom consistently appears with a particular element, filter for sessions that match this pattern to confirm recurrence. For example, if you watched a session where a Broken Button symptom occurs when the shopper clicks Add to Cart, filter the Sessions menu for sessions that fit that same criteria and review the associated sessions.
Common Filters
- Date/Time (post-deployment window)
- URL or URL fragment
- Session Symptoms
- Funnel Stage
- Browser/OS (if issue is platform-specific)
Next Steps
As you review a session replay, you may discover details or insights that should be shared with other team members for more context, prioritization, and/or optimization. Learn more about gauging the impact of a session, and how to share or action it.