Session Replay in Noibu gives you a firsthand look into a customer's journey through your online store. By reviewing these videos, you can see everything your customer did, where they encountered errors, and which errors may have prevented them from completing their purchase.
What is a Session Replay
A session replay is a reconstruction of a user’s interaction with your website, shown in a video-like format generated from event-level data—such as clicks, page views, and inputs—captured during the visit. This approach is different than a pixel-by-pixel screen recording, allowing sensitive data (PII) to be masked while providing a detailed view of user behaviour and technical context.
Sessions Table
The Sessions table tracks each unique user session on your eCommerce site. It is useful for matching customer support tickets to session videos. If a customer reports a bug that prevented them from completing a purchase, collect as much information from them as possible, and use those data points to search the sessions table. Once you find the customer's session, you can more easily diagnose the problem, and determine whether it requires debugging work.
Filtering and Sorting the Sessions Table
Sorting the Sessions table
By default, the Sessions table is sorted by Recent Friction Factor, indicating the highest-friction sessions over the past 7 days. Clicking the Sort button allows you to change the sorting by session recency, or overall friction factor.
Friction Factor is a scoring metric Noibu uses to measure the degree of friction experienced by a user during their visit on your site. It is based on session symptoms like Rage Clicks, Page Refreshes, and Form Desertions. Each symptom has a friction value based on how critical an impact it has on the customer's journey. For example, a Broken Funnel Step has a high friction value, whereas a Refresh or Back Button click has a low friction value.
Filtering the Sessions table
Filtering the list of session recordings can help you find a specific user session or a subset of sessions. Clicking the Filters toggle will show the Add Filters button. Noibu offers more than 50 different filter criteria, which can be helpful in narrowing down the table to specific types of sessions for review. Be sure to review our key workflows for Session Replay for an outline of common use-cases.
In addition to the filter menu, Noibu has AI Search capabilities that allow you to use natural language queries to find the type of sessions you're looking for. Learn more about AI Session Search.
Session Playback
Click a row in the table to play back any session replay. The panel on the right side shows the session recording, with a playback timeline allowing you to pause, skip ahead, and jump to other pageviews from the same session. Other options allow you make additional details available within the playback timeline. Learn more about the details surfaced in Session Playback.
Session Details
Clicking the Session details button will open a new browser tab with the relevant session in a larger playback pane. Additional tabs on this page provide important metadata such as session duration, browser and operating system, and links to other past sessions with the same browser fingerprint. Learn more about the Session Details page.